Our Websites

Use of websites provided by The Emma Dupont School of Etiquette, ("Us") by you, ("You") and any service contained within constitutes acceptance of these Terms & Conditions.

Customer Use

You should always check the contact information you provide is correct before creating a customer account or proceeding to payment.

 Our online course website is only intended for use by those aged 18 or over and who have sufficient capacity to enter into a binding agreement.

Account Integrity

As part of the registration process, you will need to create an account, including a username & password. It is your responsibility to ensure that the information you provide is accurate and not misleading. You cannot create an account or username & password using the names and information of another person or using words that are the trademarks or the property of another party or vulgar, obscene, or in any other way inappropriate.

You are responsible for maintaining your own username and password via our website. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

You are responsible for your customer account and any actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.

Product & Service Pricing

Payment is required via credit or debit card, and all payments will be taken in Pound Sterling.

For monthly subscription courses, the first payment will be deducted on registering for the course, and future monthly payments will be deducted on the same date every month until the subscription period ends.

If you cancel your subscription before you have made all the specified months' payments for your programme, then access to all content ceases, including any previously studied modules.

We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product or service is found, we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable).

Your Order

When you place an order, you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase a product or service.

Your offer is only accepted by us once we have emailed you to confirm your account's creation and username & password details, and the product or service has been provided to you.

Product or service items not included within your account email are not included in the order and contract between you and us.

We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

If we are unable to ascertain these details reasonably or resolve these issues, a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered, nor will a refund be made to any third party card or account.

Subscription Period

After satisfactory payment of the subscription fees and supply by us of your username & password, you will have access to the website have lifetime access to the products and services provided.

To avoid any disruption of service, your subscription will automatically renew at the end of each subscription period.

Where we are unable to renew your subscription, we will automatically suspend your account, you will lose access to all previously studied modules, and notify you via email and allow you to update your payment details. Please note in this instance, you may lose any previous discount or special offer related to your previous subscription.

If you purchase a monthly subscription for a product or service, you understand and authorise The Emma Dupont School of Etiquette to automatically renew your subscription until cancelled. You can easily and quickly cancel your subscription in one click by contacting us via email: [email protected].

Private Coaching Sessions

Once you have registered for your online course, you have 12 months to use any private coaching sessions included in your membership level.

Cancellation Rights and Refunds

If you are dissatisfied with the online course you purchase, we offer a 100% money-back guarantee within 30 days of purchase, after you have attended/watched the replay of one monthly online group Q&A session.

Where a refund is offered and accepted by you, it will be made within seven working days of receiving your acceptance of a refund.

In-person Etiquette Courses

Full payment is required to secure your place at any in-person course. 

Due to the limited number of places on our in-person Etiquette courses in London, no refunds or transfers can be offered. Please ensure you are confident you can attend the course before registering.

The Alumni Society In-Person Events

Full payment is required to secure your place at any in-person event. Due to the limited number of places at our events, no refunds or transfers can be offered; you may transfer your place to someone else within The Emma Dupont School of Etiquette Alumni Society.

You must first inform Emma Dupont of your intentions to find a replacement, for which you are responsible, and arrange the financial transaction.

Content Submission

Where we allow content submission to the Social Media Pages by users, the views expressed by any user on the website are their own and not those of The Emma Dupont School of Etiquette.

As a user, you agree not to do any of the following:

Abuse, harass, threaten, stalk, defame or in anyway seek to violate the rights of another user or third party.

Publish or seek to distribute any material or information that is unlawful, harmful, obscene, indecent, libelous, profane, defamatory, racist, or in any other way inappropriate or objectionable.

Use or harvest data provided by other users in a way that they would object to.

Contact other users in ways they may find inappropriate.

Encourage illegal activity or activity that violates other users' rights or third parties, whether individuals or organisations.

Supply or post content calculated to deliberately mislead other users or third parties, including content falsely made to appear from or be endorsed by us.

To pose as another user, third party or organisation, or one of our employees to obtain user or third party information.

To transmit or transfer any viruses, trojans, worms, or any other malicious programs or code intended to spy on, gain control over, disrupt, destroy or in any other way impair any computer hardware or software or any other equipment.

Attempt to gain access to our servers or other equipment to disrupt, impair, overload, or otherwise hinder or compromise the safety, security, or privacy of any of the services provided by or relied upon by other users and us.

Make commercial posts or comment spam or attempt to disguise such spam as content.

A post promoting pyramid schemes, chain letters, or any other activity that invites users and others to participate in wasting their time and/or money.

Use any robot, spider, scraper, or other technical means to access the website or content on the website.


We take all reasonable steps to ensure the website is available and functioning fully at all times. However, we do not accept any responsibility for "down-time" or poor performance of our file servers or where the website or any associated service is unavailable for any reason, whether within or outside our direct control.

Customer Complaints

We endeavour to respond to all customer complaints or queries within five working days.


We take your privacy seriously. We are registered under and comply with the General Data Protection Regulation (GDPR). For further details, please see our Privacy Policy.

Events outside our control

We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if any circumstances beyond our reasonable control cause the delay or failure, including, but not limited to, acts of God, war, civil disorder, or industrial dispute.


All content, databases, graphics, buttons, icons, logos, layouts, and look & feel are the The Emma Dupont School of Etiquette's copyright unless expressly acknowledged as otherwise.

The data mining, extraction, or utilisation of product information from our website is not permitted without our express prior written permission.

This is not a Train the Trainer Certification Programme, and using the materials for professional use is strictly prohibited.

Reasonably Foreseeable Losses

We will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable when the contract was made.


The paragraphs, sub-paragraphs, and clauses of this Agreement shall be read and construed independently. Should any part of this Agreement or paragraphs, sub-paragraphs, or clauses be found invalid, it shall not affect the remaining paragraphs, sub-paragraphs, and clauses.


Failure by us to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.

Entire Terms & Conditions

These Terms & Conditions set out the entire agreement and understanding between you and us. We reserve the right to change these Terms & Conditions at any time, without giving notice.


These Terms & Conditions shall be interpreted, construed, and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.